Privacy Policy

This Privacy Policy explains how Roselvane collects, uses, shares, and protects your personal information when you visit, browse, or make a purchase from www.roselvane.com (the “Site”).

Personal Information We Collect

When you visit the Site, we may automatically collect certain information about your device and how you interact with the Site, including:

  • Your web browser and device type
  • Your IP address
  • Your time zone
  • Cookies stored on your device
  • The pages and products you view
  • The website, advertisement, or search terms that referred you to the Site
  • The dates and times of your visits
  • Information about how you browse and interact with the Site

We refer to this information as “Device Information.”

We may collect Device Information through technologies including:

Cookies

Cookies are small data files stored on your computer, mobile device, or browser. Cookies may contain an anonymous unique identifier and help us remember your preferences, maintain your shopping cart, analyze website traffic, and improve the Site.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of the Site.

Log Files

Log files record actions occurring on the Site and may collect information such as your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.

Web Beacons, Tags, and Pixels

Web beacons, tags, pixels, and similar technologies are electronic tools used to understand how visitors browse the Site, measure the effectiveness of advertising, and improve our services.

Order Information

When you make or attempt to make a purchase through the Site, we may collect information including:

  • Your name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order and product details
  • Payment and transaction information
  • Information needed to process, deliver, return, or refund your order

Payment information may be collected and processed directly by Shopify or another secure payment provider. Roselvane does not normally store your complete credit-card details on its own servers.

In this Privacy Policy, “Personal Information” includes both Device Information and Order Information.

How We Use Your Personal Information

We use Order Information to provide products and services requested by you, including:

  • Processing payments and transactions
  • Confirming, preparing, and fulfilling orders
  • Arranging shipping and delivery
  • Providing invoices and order confirmations
  • Sending shipping and tracking updates
  • Processing returns, refunds, replacements, and customer-service requests
  • Communicating with you about your account or order
  • Screening orders for fraud, abuse, or other security risks
  • Complying with legal, tax, accounting, and regulatory obligations

Where permitted by law and consistent with your preferences, we may also use your information to send you information about Roselvane products, promotions, special offers, and other marketing communications.

We use Device Information to:

  • Operate and maintain the Site
  • Identify potential fraud and security risks
  • Understand how visitors use the Site
  • Improve website performance, navigation, products, and services
  • Measure the effectiveness of advertising and marketing campaigns
  • Personalize content and advertising where permitted by law

Legal Bases for Processing

Where applicable data-protection law requires a legal basis, we may process your Personal Information because:

  • Processing is necessary to fulfill a contract with you, such as processing and delivering an order
  • Processing is necessary to comply with a legal obligation
  • Processing is necessary for our legitimate business interests, provided those interests do not override your rights
  • You have provided your consent
  • Processing is necessary to establish, exercise, or defend legal claims

You may withdraw your consent at any time where processing is based on consent. Withdrawing consent does not affect the lawfulness of processing completed before the withdrawal.

Sharing Your Personal Information

We may share your Personal Information with service providers that help us operate the Site and provide our products and services.

These providers may include:

  • Shopify and e-commerce platform providers
  • Payment processors
  • Warehouses and fulfillment providers
  • Shipping carriers and logistics companies
  • Customer-support providers
  • Website hosting and technical-service providers
  • Analytics providers
  • Advertising and marketing partners
  • Fraud-prevention and security providers
  • Professional advisers, including accountants, auditors, insurers, and legal advisers

We provide these parties only with information reasonably necessary to perform their services. Their handling of Personal Information may also be governed by their own privacy policies and applicable data-protection laws.

We may also disclose Personal Information:

  • To comply with applicable laws and regulations
  • In response to a valid subpoena, court order, search warrant, or lawful government request
  • To investigate fraud, security incidents, or violations of our policies
  • To protect the rights, property, and safety of Roselvane, our customers, or others
  • In connection with a merger, acquisition, financing, restructuring, sale of assets, or transfer of the business

We do not sell Personal Information for money. Certain advertising or analytics activities may be considered “selling,” “sharing,” or targeted advertising under some privacy laws. Where required, you may have the right to opt out of these activities.

Shopify

Our online store may be hosted through Shopify. Shopify may process Personal Information to provide its e-commerce platform, payment, security, and related services.

Shopify’s processing of Personal Information is governed by its own privacy notices and contractual obligations.

Analytics

We may use analytics services, such as Google Analytics or similar providers, to understand how visitors use the Site.

Analytics providers may collect information through cookies, pixels, device identifiers, and similar technologies. You may be able to limit analytics tracking through your browser settings, consent-management tools, or the opt-out tools offered by the relevant provider.

Behavioural and Targeted Advertising

We may use Personal Information to display advertisements or send marketing communications that we believe may be relevant to you.

Advertising partners may use cookies, pixels, and similar technologies to measure advertising performance and personalize advertisements based on your activity.

Depending on your location, you may have the right to opt out of targeted advertising or the sharing of Personal Information for advertising purposes.

You may also control certain advertising preferences through:

  • Your browser’s privacy settings
  • Cookie-consent settings available on the Site
  • Your Google, Meta, Microsoft, or other advertising account settings
  • Applicable industry opt-out platforms

Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

You may also contact us at support@roselvane.com to request removal from our marketing list.

Even after you unsubscribe from marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping notices, security alerts, and responses to customer-service requests.

Do Not Track

Some browsers provide a “Do Not Track” signal. Because there is currently no universally accepted standard for responding to these signals, the Site may not automatically change its data-collection practices when a Do Not Track signal is received.

Where legally required, we will recognize applicable browser-based opt-out signals, such as a Global Privacy Control signal.

International Data Transfers

Roselvane, Shopify, and our service providers may process Personal Information in countries other than the country in which you live.

These countries may have data-protection laws that differ from those in your jurisdiction.

Where required, we use appropriate safeguards for international transfers, such as contractual protections, adequacy decisions, or other legally recognized transfer mechanisms.

Data Retention

We retain Personal Information for as long as reasonably necessary to:

  • Fulfill orders and provide customer support
  • Maintain transaction and business records
  • Comply with legal, tax, accounting, and regulatory requirements
  • Prevent fraud and protect the security of the Site
  • Resolve disputes and enforce our agreements

When Personal Information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect Personal Information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no online transmission or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and notifying us if you believe your account or information has been compromised.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to Personal Information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your Personal Information
  • Request restriction of certain processing
  • Object to certain processing
  • Withdraw consent
  • Request a portable copy of certain information
  • Opt out of targeted advertising or certain data sharing
  • Submit a complaint to the relevant data-protection authority
  • Appeal a decision regarding a privacy request where applicable

These rights may be subject to legal limitations and identity-verification requirements.

To exercise a privacy right, contact us at support@roselvane.com. Please include enough information for us to identify your account and understand your request.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

European and United Kingdom Residents

Residents of the European Economic Area and the United Kingdom may have rights under applicable data-protection laws, including rights to access, correct, delete, restrict, or object to the processing of Personal Information.

We may process your information to fulfill our contract with you, comply with legal obligations, obtain your consent, or pursue legitimate business interests.

You may also have the right to file a complaint with the data-protection authority in your country of residence.

United States Privacy Rights

Residents of certain U.S. states may have additional rights regarding access, correction, deletion, portability, targeted advertising, and the sale or sharing of Personal Information.

Where applicable, you may submit a request by contacting support@roselvane.com.

We may need to verify your identity before completing your request. An authorized agent may submit a request on your behalf where permitted by law, subject to appropriate verification.

Children’s Privacy

The Site is not intended for children under the age of 18, and we do not knowingly collect Personal Information from children.

If you believe a child has provided Personal Information to us, please contact support@roselvane.com so that we can review and delete the information where appropriate.

Third-Party Websites

The Site may contain links to websites, applications, or services operated by third parties.

Roselvane is not responsible for the privacy, security, or content practices of third-party services. We encourage you to review the privacy policies of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal and regulatory requirements.

The revised Privacy Policy will be posted on this page. Where required by law, we will provide additional notice of material changes.

Your continued use of the Site after an updated Privacy Policy becomes effective is subject to the revised policy.

Contact Us

For questions about this Privacy Policy, to exercise your privacy rights, or to submit a privacy complaint, please contact:

Roselvane Customer Support
Email: support@roselvane.com
Website: www.roselvane.com